Shipping & Delivery

Experience seamless shopping at Hallmark Awesome Gifts! Explore the order information in our Shipping & Delivery section below for quick insights into frequently asked questions and how we ensure the smooth delivery of your order.

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Shipping

Regular Parcel shipping does not guarantee a specific delivery date. Estimated delivery times shown at checkout are provided by the shipping carrier and are not guaranteed.

We strive to have all orders shipped from our distribution centre within 48 business hours of order placement. Orders placed on weekends or holidays will be processed the next business day.

Once your order has shipped, you will receive a confirmation email from FedEx/Canada Post containing your tracking number and delivery details.

Please note that delivery times may be affected by circumstances beyond our control, including carrier delays, weather conditions, customs processing, holidays, and other unforeseen events.

Address Accuracy

Customers are responsible for ensuring that shipping addresses are entered correctly at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

FAQS

Can I change my shipping address after placing my order?

Address changes can only be requested within two hours of placing your order and cannot be guaranteed once an order has begun processing or has shipped. If you need assistance, please contact our Customer Service team at 905-858-9785 or info@awesomegifts.ca as soon as possible.
Can I cancel my order?

Orders may be cancelled within two hours of being placed, provided the order has not yet been processed or shipped. After this time, cancellations cannot be guaranteed. If you need assistance, please contact our Customer Service team at 905-858-9785 or info@awesomegifts.ca as soon as possible.
Can I order something and send it as a gift to someone else?

Yes! Enter the recipient’s address in the “Shipping Address” section during checkout. Please contact our Customer Service team to advise them that this is a gift at 905-858-9785 or info@awesomegifts.ca as soon as possible.
What happens if my order is delivered to the wrong address?

Customers are responsible for ensuring their shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Do you ship internationally?

We currently ship within Canada and to the United States. Please note that orders shipped to the U.S. may be subject to import duties, taxes, and brokerage fees, which are the responsibility of the recipient.
Do I have to pay duties or import fees on U.S. orders?

Orders shipped to the United States may be subject to import duties, taxes, and brokerage fees charged by U.S. Customs. These fees are not included in your order total and are the responsibility of the recipient.
What happens if I refuse delivery due to unpaid duties or taxes?

If an order is refused or unclaimed due to unpaid duties, taxes, or brokerage fees, the customer will be responsible for any original and return shipping charges. Refunds will be issued for the product value only, but not for the shipping costs.
Will my shipment arrive before Christmas?

While we do our best to meet holiday delivery timelines, delivery dates are not guaranteed. Orders placed by December 15 are expected to arrive before Christmas based on carrier estimates. However, delays caused by shipping carriers, weather, or customs processing may occur.

Missing or Delayed Packages

Any missing or delayed package inquiries must be reported within 10 business days of the expected delivery date so we can promptly assist with a carrier investigation.

Backorders & Partial Shipments

If an item in your order is on backorder or requires additional processing time, you will be notified by email.

If your order contains multiple items, products may ship separately depending on availability.

NOTE: Some products may require additional processing and may take longer to ship. These items will be clearly noted on the product page at the time of purchase. By placing your order, you acknowledge and accept any extended processing or shipping timelines associated with these items.

USA Shipping

Orders shipped to the United States may be subject to import duties, taxes, and brokerage fees as determined by U.S. Customs. These charges are not included in your order total and are the responsibility of the recipient.

Customs processing times are determined by U.S. Customs and may affect delivery timelines.

If an order is refused or unclaimed due to unpaid duties, taxes, or brokerage fees, the customer will be responsible for any return shipping costs and original shipping charges. Refunds will be issued for the product value only, less any applicable shipping and return fees.

*** Important: As of August 29, 2025, the U.S. suspended the long-standing de minimis exemption (the $800 duty-free threshold) for many international shipments. As a result, shipments that previously may not have incurred duties are now being assessed by U.S. Customs, which is why these charges were applied to your order.***

Thank you for choosing Hallmark Awesome Gifts for your shopping needs. Our commitment to providing a seamless experience is reflected in our Shipping & Delivery process. We hope these quick insights into frequently asked questions are informative and helpful. We appreciate your trust and look forward to delighting you with our exceptional service and products. Happy shopping!