Customer Review Feedback Survey | Customer Support & Service | Hallmark Awesome Gifts

Full Name:

1. How satisfied are you with your overall shopping experience on our online gift store?

Excellent

Great

Good

Satisfactory

Average

Fair

Below Average

Needs Improvement

Poor

Very Poor

2. Did you find a variety of products suitable for your gifting needs?

Yes

Somewhat Yes

Neutral

Somewhat No

No

Prefer Not to Say

3. How would you rate the ease of navigation and user-friendliness of our website?

4. Were our product descriptions and images helpful in making your purchasing decisions?

Yes

Somewhat

Neutral

No

5. Did you encounter any issues during the checkout process? If yes, please specify.

6. How would you rate the quality of the product(s) you purchased?

7. Did the items you received match your expectations based on the online descriptions? If no, please specify.

8. How satisfied are you with the shipping and delivery process?

Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Dissatisfied

Not Applicable

9. Did you have any interactions with our customer support team? If yes, how would you rate the assistance provided?

10. Would you recommend our online gift store to friends or family?

11. Do you have any suggestions for improvement or additional products you would like to see in our store?

12. Please share any other comments or feedback you may have about your experience with us.

Email Address (optional):

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