Returns

Your satisfaction is guaranteed! Although we hope you enjoy your order from Hallmark Awesome Gifts Online if you aren't satisfied with your purchase you can return the order, following our return procedure outlined below. 

If you are not satisfied with your purchase, please email info@awesomegifts.ca to request a refund for your order. 

Under what circumstances can I return an order?

Your satisfaction is guaranteed! If your purchase isn't what you hoped it would be, you can return the item within 30 days of receipt of the product. In addition, the item must be returned in original packaging, including order documentation (listed below), and be received within 30 calendar days of a team member's issuance of the return request. 

Customers will send orders back at their own shipping expense.

How long do I have to return an order?

You may exchange or return an item within 60 days of receipt for an exchange, store credit or full refund.

What to do when sending back your order? 

When shipping back your order to Awesome gifts, please ensure you have included your name and order number within the box you are sending back to us. This will allow us to process the refund once we receive your order. 

How is my money refunded?

In most cases, refunds are handled the same way the order was purchased. 

RETURN PROCESS

Contact an Awesome Gifts Customer Service Representative for any return requests. Please allow 24-48 hours for a team member to contact you. 

Last Name: *

Order Number *

Email Address: *

Reason for return request: *

Spam Blocker